Competition Terms and Conditions

1.              The Promoter

The promoter of this competition is: Myty Property Limited trading as Castle Competition of 1st Floor, 2 Woodberry Grove, Finchley, London, N12 0DR.

2.              The competition

2.1           These terms and conditions apply to all competitions listed on the Promoter’s website at www.castlecompetition.co.uk (the “Website”)

2.2           The competition is a skill-based competition and an entry fee is payable each time you enter. Transaction fees and exchange rate fees may also be payable. These may vary depending on where you are based.

2.3           To be in with a chance of winning, everyone who enters the competition (an “Entrant”) will be required to correctly answer a series of questions or solve a problem set by the Promoter (the “Competition Question”).

2.4           If more than one Entrant correctly answers the Competition Question, the winner will be chosen at random from all Entrants who correctly answer the Competition Question (the “Draw”)

2.5           The Promoter reserves the right to replace the Competition Question with an alternative question of similar difficulty. All previously submitted correct answers to the Competition Question will still be valid and entered into The Draw

2.6           If an Entrant answers the Competition Question incorrectly their entries will not be entered into the Draw. However, if an Entrant subsequently answers the Competition Question correctly, then their all entries from up to two transactions with the same email address immediately prior to the correct answer being submitted will also be entered into the Draw.

Example 2.6.1 An Entrant buys a Triple Entry ticket and submits an incorrect answer. The Entrant then buys a Single Entry ticket and submits an incorrect answer. The Entrant then buys another Single Entry ticket and submits a correct answer. The Entrant will have all five entries entered into the Draw.

Example 2.6.2 An Entrant buys a Triple Entry ticket and submits an incorrect answer. The Entrant then buys a Single Entry ticket and submits an incorrect answer. The Entrant does not buy any further tickets. The Entrant will have none of their four entries entered into the Draw.

Example 2.6.3 An Entrant buys a Triple Entry ticket and submits an incorrect answer. The Entrant then buys a Single Entry ticket and submits an incorrect answer. The Entrant then buys another Single Entry ticket and submits an incorrect answer. The Entrant then buys a further Single Entry ticket and submits a correct answer The Entrant will have three entries entered into the Draw (being their last correct Single Entry ticket and the entries from the two transactions immediately prior to the correct answer being submitted.

3.              How to enter

3.1           The competition will run from and including the opening and closing dates specified on the Website. These dates shall be referred to as the "Opening Date" and "Closing Date" respectively. All times and dates referred to are the times and dates in London, England.

3.2           The Promoter may change the Opening Date and/or Closing Date of a competition if, in its reasonable opinion, it considers it necessary to do so. For example:

(a)        the Closing Date may be extended by up to 6 months (either by one 6 month extension or two 3 month extensions) if the Promoter considers it necessary so that additional entries can be received and make it more likely that the Grand Prize,the Alternative Prize or the One Million Pounds Cash Prize will be awarded instead of a Cash Only Prize. (For more information on Prizes and Cash Only Prizes see condition 5 below); or

(b)        the Closing Date may be brought forward if the competition reaches the maximum number of entries earlier than expected.

3.3           If the Promoter does change the Opening Date and/or the Closing Date of a competition, the new details will be displayed on the Website.

3.4           All competition entries must be received by the Promoter by no later than the specified time on the Closing Date. All competition entries received after the specified time on the Closing Date are automatically disqualified and no refunds will be given.

3.5           The maximum number entries to the competition will be stated on the Website. The number of tickets you are able to purchase may be limited if the maximum number of entries is reached.

3.6           The number of entries will not necessarily be the same as the number of tickets sold. Some tickets entitle the purchaser to multiple entries into the Draw, subject to answering the Competition Question correctly. The number of correct entries is what determines the chances of winning. Please see our FAQs for more details

3.7           Multiple entry tickets have limited availability and will not necessarily always be available

3.8           The Promoter may alter the price of entry throughout the competition

3.9           To enter the competition:

(a)        Click on the green “Enter Now” button (or any of the other green buttons with a similar name) on the Website,

(b)        look at the Competition Question and complete and submit the online entry form, together with your answer to the Competition Question then

(c)        purchase the required number of tickets;

If you attempt the Question several times, the last answer submitted before you pay will be the answer accepted.

3.10        All entries must be submitted in the English language. Entries in languages other than English will automatically be disqualified and no refund will be given.

3.11        The Promoter will send confirmation that your entry has been received and confirm whether or not your answer to the Competition Question is correct.

3.12        The Promoter will not accept responsibility for competition entries that are not successfully completed, are lost or are delayed regardless of cause, including, for example, as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.

3.13        By purchasing tickets and submitting a competition entry, you are entering into a contract with the Promoter and are agreeing to be bound by these terms and conditions.

3.14        All Entrants who correctly answer the Competition Question will be placed into a draw and the winner will be chosen by random draw supervised by an independent person. The random draw will take place as soon as reasonably possible and in any event within 14 days of the Closing Date ("Draw Date").

4.              Eligibility

4.1           The competition is only open to all residents in the UK (excluding Northern Ireland) aged 18 years or over, except:

(a)        employees of the Promoter;

(b)        employees of agents or suppliers of the Promoter or its holding or subsidiary companies, who are professionally connected with the competition or its administration; or

(c)        members of the immediate families or households of (a) and (b) above.

4.2           By entering the competition, you confirm that you are eligible to do so and eligible to claim any prize you may win. The Promoter may require you to provide proof that you are eligible to enter the competition. If you fail to provide the Promoter with any such proof or other information that they may require within a reasonable time, you may be disqualified from the competition.

4.3           The Promoter will not accept competition entries that are:

(a)        automatically generated by computer; or

(b)        incomplete.

4.4           The Promoter reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the prize competition.

4.5           No refunds of the entry fee will be given in any event, including;

(a)        if, following your entry into the competition, you subsequently find out that you are not eligible to enter the competition or claim the Grand Prize or the Alternative Prize;

(b)        if, following your entry into the competition the eligibility criteria for entering the competition or claiming the Grand Prize or the Alternative Prize changes and you are no longer eligible; or

(c)        if you are disqualified from the competition by the Promoter for any reason.

4.6           To claim the Alternative Prize, the Winner will need to hold an Alien Landholder’s Licence in Grenada. The cost of the license will be met by the Promoter, but the winner must satisfy themselves that they meet the criteria for holding such a licence. If the winner is unable to obtain the necessary licence within four months of the draw, they will be unable to claim the Alternative Prize and no cash alternative will be offered. In such circumstances there will be another draw and a different winner will be selected.

4.7           If the competition is cancelled then the maximum refund is the cost of the tickets bought, less any transaction fees.

4.8           In the event of a dispute regarding the identity of the individual submitting an Entry Form, the entry will be deemed to be submitted by the individual in whose name the e-mail account stated on the Entry Form is registered on the date the Entry Form is submitted.

4.9           Entrants can enter the competition up to 500 times, or less if the maximum number of entries have been received.

4.10        By entering this competition you agree not to take part in any class action law suit against the Promoter.

5.              The prizes

5.1           The prize,an alternative prize, and an alternative amount of cash if the total number of entries are reached, for the competition are described on the Website (the “Grand Prize”, the “Alternative Prize” and the “One Million Pounds Cash Prize”). Details of the Grand Prize,Alternative Prize and One Million Pounds Cash Prize are, to the best of the Promoter’s knowledge, information and belief, correct as at the Opening Date.

5.2           Prizes are subject to availability. The Promoter reserves the right to substitute the Grand Prize,the Alternative Prize or the One Million Pound Cash Prize with a prize of equal or greater value. If any details of the Grand Prize,the Alternative Prize or the One Million Pound Cash Prize change, the Promoter will endeavour to update the Website as soon as reasonably possible.

5.3           The Promoter makes no representations and gives no warranties about the Grand Prize,the Alternative Prize or the One Million Pounds Cash Prize, their value, their condition or any other information provided on the Website. The Promoter makes no representations and gives no warranties that the information provided on the Website is accurate, complete or up to date.

The Grand Prize,the Alternative Prize and the One Million Pounds Cash Prize Special Conditions

5.4           All Entrants are responsible for making their own enquiries and carrying out their own due diligence relating to the Grand Prize, the Alternative Prize or the One Million Pounds Cash Prize, their eligibility to enter the competition, their rights and eligibility to take ownership of the Grand Prize, the Alternative Prize or the One Million Pounds Cash Prize and their eligibility to enter or live in the country where the Grand Prize or the Alternative Prize is located etc. All costs, fees or expenses incurred by the Entrant in making such enquiries or carrying out such due diligence shall be the Entrant’s sole responsibility.

5.5           The winner of the Grand Prize, Alternative Prize or One Million Pounds Cash Prize will be required to enter into a legally binding contract with either the Promoter or Supplier in order to transfer the legal title of the Grand Prize, Alternative Prize or One Million Pounds Cash Prize to the winner. The terms of the contract are non-negotiable. If the winner refuses to sign or is unable to enter into any of the legal documents required to transfer ownership of the Grand Prize, Alternative Prize or One Million Pounds Cash Prize to the winner within a reasonable time, the winner will be disqualified from the competition and the Grand Prize, Alternative Prize or One Million Pounds Cash Prize will be forfeited. The Promoter will then be entitled to offer the Grand Prize, Alternative Prize or One Million Pounds Cash Prize  to the next eligible Entrant selected from the correct entries that were received before the Closing Date. The winner of the Grand Prize will not be able take legal ownership of the Grand Prize until 3 months after the Draw Date, to allow time for the Castle Holiday Break winners to claim their stays, or sooner if all Castle Holiday Break prizes have been taken.

5.6           Due to the nature of the Grand Prize and the Alternative Prize, the date of transfer of ownership cannot be guaranteed but the Promoter will take all reasonable steps to complete the transfer of ownership as soon as reasonably possible.

5.7a           The Winner of the Competition may choose either the Grand Prize or the Alternative Prize (subject to section 5.16 below) provided at least 80% of the target number of entries are sold.

5.7b           The Winner of the Competition may choose either the Grand Prize or the Alternative Prize or the One Million Pounds Cash Prize (subject to section 5.16 below) provided 100% of the target number of entries are sold.

Castle Holiday Break Special Conditions

5.8           The Castle Holiday Break will be drawn every week (the “Weekly Draw”) on a Saturday or Sunday, starting the second weekend after the Competition opens, and will include all valid entries from Triple Entry tickets and Ten Entry tickets that were submitted up to midnight on the Friday preceding the Weekly Draw. Any entries submitted after the cut-off time for the Weekly Draw will be included in the Weekly Draw the following weekend.

5.9           A Triple Entry ticket entitles the entrant to three entries in the Weekly Draw for the next three weeks following a correct answer being submitted. A Ten Entry ticket entitles the entrant to ten entries in the Weekly Draw for the next ten weeks following a correct answer being submitted. Where the number of weeks left to the Draw Date is less the number of weeks an entrant would normally be entitled to, the ticket will entitle entrants into the weekly draw only up to the Draw Date with no additional entries into an earlier Weekly Draw.

5.10        The Castle Holiday Break is for 4 people to sleep at Hadlow Tower as self-catering accommodation for 2 nights (arriving on a Monday, Wednesday, Friday or Saturday). Bookings are subject to availability and the Promoter cannot guarantee the winner will be able to book a break at a time that is suitable to them within the time frame available. The Castle Holiday Break does not include travel insurance, the cost of any travel, food and drink, spending money, tax or personal expenses. Any other costs incurred in addition to those set out above and that are incidental to the fulfilment of the prize are the responsibility of the winner(s). An entrant can only win one Castle Holiday Break Prize. In the event of them being drawn in a future Weekly Draw, the Weekly Draw will be re-run. Any winner of the Castle Holiday Breaks will still be submitted into the main Draw to win the Grand Prize or Alternative Prize.

There will be no Weekly Draws after the Closing Date. If the competition closes earlier than the expected planned Closing Date there will be no further Weekly Draws.

5.10.a Winners have until 5pm on the following Saturday after the winner of the Weekly Draw is announced on our website, to claim their prize. The winner of the Weekly Draw will also receive an email notifying them they have won a Castle Holiday Break.

5.10.b Winners must book their break, subject to availability, anytime from the second Friday after the winner of that Weekly Draw is announced, and up to the fourth Friday after the winner of that Weekly Draw is announced. At least seven day’s notice must be given between booking and arrival dates.

5.10.c Winners can take their break anytime, subject to availability, from the second Friday after the winner of that Weekly Draw is announced, and up to the eleventh Friday after the winner of that Weekly Draw is announced.

5.11        You will be responsible for ensuring that you and any person travelling with you are available to travel and hold any necessary travel documents for the holiday in question on the travel dates specified. Dates once notified to the Promoter cannot be changed

5.12        At least one member of the party must be over the age of 25 years.

5.13        A refundable damage deposit (“Deposit”) of £500 will be required before arrival. This will be refunded within 7 days of departure, subject to deductions for the cost of any damage to the property or its contents. The cost of any such damage will be deducted from the Deposit.

5.14        Castle Holiday Break winners will also need to abide by the general terms and conditions as stated in our holiday rental contract, which can be found here.

 

5.15        The Grand Prize, the Alternative Prize, the One Million Pound Cash Prize or the Castle Holiday Break may be supplied by a third-party supplier (the “Supplier”). Details of the Supplier (if any) will be provided on the Website.

5.16        The Promoter reserves the right to substitute the Grand Prize for an alternative prize (“Alternative  Prize”) in the following circumstances:

(a)        less than 80% of the maximum number of entries are received but more than 20% of the maximum number of entries are received or

(b)        the Grand Prize becomes unavailable or;

(c)        other circumstances beyond the reasonable control of the Promoter make it necessary to do so.

5.17        The Promoter reserves the right to substitute the Alternative Prize for an alternative cash prize (“Cash Prize”) in the following circumstances:

(a)        less than 20% of the maximum number of entries are received or;

(b)        the Alternative Prize becomes unavailable or;

(c)        other circumstances beyond the reasonable control of the Promoter make it necessary to do so.

 

5.18        The value of the Cash Prize will be the total value of entry fees received less:

The cost to the Promoter of Castle Holiday Break Prizes (valued at £2,000 per 2 night stay);

20% of the total value of entry fees received by way of a contribution towards the Promoters costs of running and promoting the competition;

any donations to charity that are directly linked to the sale of tickets and requested by the purchaser at the time of purchase.

In the unlikely event that very few tickets are sold, the costs of running the Castle Competition may exceed the value of entry fees collected. In these circumstances, there will be no cash prize but the Promoter guarantees the availability of the Castle Holiday Break prizes and that the full amount of the charitable donations are paid to the respective charities.

T and Cs example 1.png
T and Cs example 2.png
T and Cs example 3.png

In Example 3 above, the Promoter would make a loss but the £2,500 donations to charity would still be paid.

 

If more than 200,000 entries are sold, the Promoter will not have the right to substitute a cash prize for the Alternative Prize.

If between 50,000 and 200,000 entries are sold the Promoter reserves the right to substitute the Alternative Prize for an alternative Cash Prize

If between 15,000 and 50,000 entries are sold there will be no Alternative Prize and the prize will be the Cash Prize.

If less than 15,000 entries are sold there will be no Cash Prize and only the 25 Castle Holiday Break prizes will be given away.

 

5.19        Neither the Grand Prize, the Alternative Prize, the One Million Pound Cash Prize, the Castle Holiday Breaks nor the Cash Prize are negotiable or transferable.

5.20        The Winner of the Grand Prize or the Alternative Prize shall sign a transfer deed to transfer the Grand Prize into the Winner’s name within 30 days of being notified of winning the Draw. If this is not possible due to any delays by the seller or the seller’s representatives, this will be extended by a further 30 days.

5.21        The Winner is responsible for all expenses and arrangements not specifically and expressly included in these Terms.

5.22        Any amounts of money that are collected in the name of a specific charity will be donated once the funds are released by First Data. This is expected to be after the Grand Prize or Alternative Prize have been transferred to the Winner and not upon the Competition Closing Date.

6.              Winners

6.1           The decision of the Promoter is final and no correspondence or discussion will be entered into.

6.2           The Promoter will make all reasonable efforts to contact the winner as soon as practicable after the Draw Date, using the telephone number or email address provided with their competition entry. If the winner cannot be contacted or is not available, or has not claimed the Grand Prize, Alternative Prize, One Million Pound Cash Prize or Cash Prize within 21 days of the Draw Date, the Promoter reserves the right to offer that prize to the next eligible Entrant selected from the correct entries that were received before the Closing Date.

6.3           The Promoter will send the name and county of the winner(s), should the winner(s) give their permission for such details to be given, to anyone who writes within one month after the Closing Date of the competition requesting details of the winner and who encloses a self-addressed envelope to the address set out in condition 1. Should the winner(s) not give their permission for their details to be shared then the Promoter will only send the first name initial and last name to anyone who writes within one month after the Closing Date of the competition requesting details of the winner and who encloses a self-addressed envelope to the address set out in condition 1.

7.              Claiming the Grand Prize,Alternative Prize or One Million Pound Cash Prize

7.1           You must claim the Grand Prize, Alternative Prize or One Million Pound Cash Prize personally. The Grand Prize, Alternative Prize or One Million Pound Cash Prize may not be claimed by a third party on your behalf.

7.2           If your personal details, including contact information, changes at any time you should notify the Promoter as soon as reasonably possible. Notifications should be sent to the Promoter by completing the “Update your contact details” form on the “contact us” page. If your details change within 10 days of the Closing Date, the Promoter will use your old details if it needs to try to contact you.

7.3           Any Cash Prize or the One Million Pound Cash Prize will be transferred directly to the winner’s nominated UK bank account. The winner must provide evidence that it is the sole or joint beneficiary of the bank account. Failure to do so within 7 days will result in disqualification from the competition and the winner forfeiting the prize. In such circumstances, the Promoter reserves the right to offer the prize to the next eligible Entrant selected from the correct entries that were received before the Closing Date.

7.4           The Promoter does not accept any responsibility and is not liable to pay any compensation if you are unable to or do not take up the Grand Prize, the Alternative Prize, the One Million Pound Cash Prize, the Castle Holiday Break or Cash Prize.

8.              Limitation of liability

Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the Grand Prize, the Alternative Prize, the One Million Pound Cash Prize, the Castle Holiday Break or Cash Prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.

9.              Data protection and publicity

9.1           If you are the winner of the competition or one of the Castle Holiday Breaks, you agree that the Promoter may use your name, image and town or county of residence to announce the winner of this competition and for any other reasonable and related promotional purposes.

9.2           If you are the winner of the competition or of any of the Castle Holiday Break prizes, you further agree to participate in any reasonable publicity required by the Promoter such as providing a comment about your stay and a ‘selfie’ photograph if you win a Castle Holiday Break or how you felt to win the Grand Prize, Alternative Prize or Cash Prize and a photograph of you celebrating.

9.3           If you are the winner of the competition, you may be required to provide further personal information and proof of your identity in order to confirm your eligibility to claim the Grand Prize, the Alternative Prize or the One Million Pound Cash Prize and transfer ownership of the Grand Prize,the Alternative Prize or the One Million Pound Cash Prize to you. You consent to the use of your information in this way. You are entitled to request further details about how your personal information is being used. You may also withdraw your consent to your personal information being used in such way but by doing so you may prevent the Grand Prize, the Alternative Prize or the One Million Pound Cash Prize being transferred to you. In such circumstances, you will be deemed to have withdrawn from the competition and forfeit the Grand Prize and or the Alternative Prize and or the One Million Pound Cash Prize. You will not be entitled to any refund of your entry fee. The Promoter reserves the right to offer the Grand Prize, the Alternative Prize or the One Million Pound Cash Prize to the next eligible Entrant selected from the correct entries that were received before the Closing Date.

9.4           By entering the competition, you agree that any personal information provided by you with the competition entry may be held and used only by the Promoter or its agents and suppliers to administer the competition or as otherwise set out in the Promoter’s Privacy Policy, a copy of which is available on the Website.

9.5           Please note that under data protection laws you are entitled to request that the Promoter does not contact you and removes your details from its database. If you make such a request you will be withdrawing from the competition as it will not be possible to contact you in the event that you are the winner. You will not be entitled to any refund of any entry fee if you withdraw from the competition.

10.           General

10.1        The Promoter reserves the right to amend these terms and conditions from time to time.

10.2        If there is any reason to believe that there has been a breach of these terms and conditions, the Promoter may, at its sole discretion, reserve the right to exclude you from participating in the competition and any future competitions.

10.3        The Promoter reserves the right to hold void, suspend, cancel, or amend the prize competition where it becomes necessary to do so.

10.4        These terms and conditions shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

10.5        If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these terms and conditions and the remaining clauses shall survive and remain in full force and effect.

10.6        You should print a copy of these terms and conditions and keep them for your records.

 

 

Acceptable Use Policy

About us

This acceptable use policy sets out the terms between you and us under which you may access our website castlecompetition.co.uk (our site). This acceptable use policy applies to all users of, and visitors to, our site.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our website terms of use.

Our site is operated by Myty Property Limited trading as Castle Competition (we or us).  We are registered in England and Wales under company number 09417529 and we have our registered office at 1st Floor, 2 Woddberry Grove, Finchley, London, England, N12 0DR.  Our main trading address is Hadlow Tower, Hadlow Castle, High Street, Hadlow, TN11 0EG.

Prohibited uses

You may use our site only for lawful purposes.  You may not use our site:

·       In any way that breaches any applicable local, national or international law or regulation.

·       In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

·       For the purpose of harming or attempting to harm minors in any way.

·       To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards as set out below.

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·       any part of our site;

·       any equipment or network on which our site is stored;

·       any software used in the provision of our site; or

·       any equipment or network or software owned or used by any third party.

Interactive services

We may from time to time provide interactive services on our site, for example, the ability to participate in games, competitions, comment on blog posts or post to our social media accounts (interactive services).

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. Minors who are using any interactive service should be made aware of the potential risks to them.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Content standards

These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.

You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

·       Be accurate (where they state facts).

·       Be genuinely held (where they state opinions).

·       Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

·       Contain any material which is defamatory of any person.

·       Contain any material which is obscene, offensive, hateful or inflammatory.

·       Promote sexually explicit material.

·       Promote violence.

·       Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

·       Infringe any copyright, database right or trade mark of any other person.

·       Be likely to deceive any person.

·       Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

·       Promote any illegal activity.

·       Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.

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·       Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

·       Give the impression that they emanate from us, if this is not the case.

·       Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Suspension and termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site.  When a breach of this policy has occurred, we may take such action as we deem appropriate. 

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

·       Immediate, temporary or permanent withdrawal of your right to use our site.

·       Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.

·       Issue of a warning to you.

·       Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

·       Further legal action against you.

·       Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy.  The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Changes to the acceptable use policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

Website terms of use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

These terms tell you the rules for using our website castlecompetition.co.uk (our site).

Who we are and how to contact us

Our site is a site operated by Myty Property Limited trading as Castle Competition ("We"). We are registered in England and Wales under company number 09417529 and have our registered office at 1st Floor, 2 Woodberry Grove, Finchley, London, England, N12 0DR. Our main trading address is The Tower, Hadlow Castle, High Street, Hadlow, TN11 0EG .

We are a limited company.

By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

·       Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

·       Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.

If you purchase goods or services from our site, participate in any promotions or enter any of our competitions, other terms and conditions will apply and which you must accept and abide by. Click here for OTHER WEBSITE TERMS AND CONDITIONS OF SUPPLY

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities.

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Who can use our site?

Our site is directed to people residing in the United Kingdom Excluding Northern Ireland. We do not represent that content available on or through our site is appropriate for use or available in other locations.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at enquiries@castlecompetition.co.uk.

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

User-generated content is not approved by us

This website may include information and materials uploaded by other users of the site, including posts made to our social media accounts. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

If you wish to complain about information and materials uploaded by other users please contact us at enquiries@castlecompetition.co.uk.

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

·       Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

·       Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

·       Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

·       Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

·       We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

·       Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products or services to you, which will be set out in our Terms and Conditions.

If you are a business user:

·       We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

·       We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

·       use of, or inability to use, our site; or

·       use of or reliance on any content displayed on our site.

·       In particular, we will not be liable for:

·       loss of profits, sales, business, or revenue;

·       business interruption;

·       loss of anticipated savings;

·       loss of business opportunity, goodwill or reputation; or

·       any indirect or consequential loss or damage.

If you are a consumer user:

·       Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, post to our social media accounts or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described below.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

You are solely responsible for securing and backing up your content.

Rights you are giving us to use material you upload

When you upload or post content to our site, you grant us a perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content. We may also share it, quote from it and use it to promote our site, products and services, particularly via social media.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to link to or make any use of content on our site other than that set out above, please contact enquiries@castlecompetition.co.uk.

Which country's laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

 

 

Privacy Policy

 

Introduction

Welcome to the privacy policy of Myty Property Limited trading as Castle Competition.

Myty Property Limited respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we process and look after your personal data when you visit our website (regardless of where you visit it from).

It also tells you about your privacy rights and how the law protects you.

You can download a pdf version of the policy here:

Please also use the Glossary to understand the meaning of some of the terms used in this privacy policy.

1.              Important information and who we are

Purpose of this privacy policy

This privacy policy aims to give you information on how Myty Property Limited collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, purchase any products or services or take part in a prize draw or competition.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

Controller

Myty Property Limited is the controller and responsible for your personal data (collectively referred to as "COMPANY", "we", "us" or "our" in this privacy policy).

Contact details

If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager in the following ways:

Full name of legal entity: Myty Property Limited

Email address: becca@castlecompetition.co.uk

Postal address: The Tower, Hadlow Castle, High Street, Hadlow, TN11 0EG

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated on 3 December 2018..

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

2.              The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

·       Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

·       Contact Data includes billing address, delivery address, email address and telephone numbers.

·       Financial Data includes bank account and payment card details.

·       Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

·       Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

·       Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses. 

·       Usage Data includes information about how you use our website, products and services.

·       Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

We may collect the minimum amount of personal data to enable you to enter into any prize draw and competition and allow us to run the promotion. If you are a winner, it may be necessary to collect more detailed information from you in order to award your prize to you. You will be notified of this at the time we notify you if you have won.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services or to enter you into a competition). In this case, we may have to cancel a product or service you have with us or refuse your entry to a competition. We will notify you if this is the case at the time.

3.              How is your personal data collected?

We use different methods to collect data from and about you including through:

·       Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

·       apply for our products or services;

·       create an account on our website;

·       subscribe to our service or publications;

·       request marketing to be sent to you;

·       enter a competition, promotion or survey; or

·       give us feedback or contact us.

·       Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs] and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy below for further details.

·       Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:

·       Technical Data from the following parties:

(a)        analytics providers such as Google and MailChimp based outside the EU;

(b)        advertising networks such as Facebook, Instagram based outside the EU; and

(c)        search information providers such as Google, Bing, Yahoo based outside the EU.

(d)        Website hosting such as SquareSpace and GoDaddy, based outside the EU

·       Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as First Data, Square or Acuity based outside the EU.

·       Identity and Contact Data from data brokers or aggregators such as SquareSpace, MailChimp, SurveyMonkey, pCloud based outside the EU.

·       Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.

 

4.              How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

·       Where we need to perform the contract we are about to enter into or have entered into with you. (A legally binding contract is formed between us when you purchase goods or services from us or you enter into a competition.)

·       Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

·       Where we need to comply with a legal obligation.

To find out more about the types of lawful basis that we will rely on to process your personal data, please see the Glossary below.

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

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Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us, entered a competition or prize draw and you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy in the WEBSITE TERMS OF USE 

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

1.              Disclosures of your personal data

We may share your personal data with the parties set out below for the purposes set out in the table “Purposes for which we will use your personal data” above.

·       External Third Parties as set out in the Glossary.

·       Specific third parties listed in the table “Purposes for which we will use your personal data” above.

·       Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

2.              International transfers

 Many of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

·       We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.

·       Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries. 

·       Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US. For further details, see European Commission: EU-US Privacy Shield.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

3.              Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

4.              Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us.

In some circumstances you can ask us to delete your data: see “Your legal rights” below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

5.              Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

If you wish to exercise any of these rights, please contact us.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

6.              Glossary

LAWFUL BASIS

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

THIRD PARTIES

External Third Parties

·       Service providers acting as processors based in the UK and US and Canada who provide IT and system administration services.

·       Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the UK and the US who provide consultancy, banking, legal, insurance and accounting services.

·       HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.

YOUR LEGAL RIGHTS

You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. Please complete “Update your contact details” form in the “contact us” page.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

·       If you want us to establish the data's accuracy.

·       Where our use of the data is unlawful but you do not want us to erase it.

·       Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.

·       You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.